Legal
Privacy Policy
Last updated: September 26, 2026
🔒WingWatch Nigeria is built for passengers, not advertisers. We do not sell your data. We do not show you ads. We collect only what is necessary to help you file claims and exercise your rights.
1. Who We Are
Aurum Digital Consulting Limited operates the WingWatch Nigeria platform at wingwatch.ng. WingWatch is an independent passenger-rights information and claim-support platform. For privacy enquiries, contact us at privacy@wingwatch.ng
2. What Data We Collect
We collect the following data only when you voluntarily provide it:
- ✓Name, email address, and phone number when you submit a claim
- ✓Flight details including airline, route, date, and booking reference
- ✓Description of your complaint and ticket amount paid
- ✓Delay Diary entries you create (stored locally on your device)
To protect claim submissions and admin access against abuse, we also process a keyed request fingerprint derived from the client network address. WingWatch stores the fingerprint rather than the raw client address in its application database.
3. What We Do Not Collect
- ✗We do not collect payment card or bank account information
- ✗We do not track your location
- ✗We do not use advertising cookies or tracking pixels
- ✗We do not create user profiles or sell data to third parties
- ✗We do not collect data from children under 18
4. How We Use Your Data
Data you provide when submitting a complaint is used to send the complaint to the relevant airline, send transactional confirmations, maintain a case record, and support follow-up or regulatory escalation where you request or authorise that service. We do not use claim data for unrelated marketing without an appropriate lawful basis.
5. Who We Share Your Data With
When you submit a complaint, the information required for that complaint is shared with the airline you identify. Information may later be shared with the NCAA Consumer Protection process where escalation is requested or otherwise lawfully required. Infrastructure providers such as Supabase, Resend and Vercel process limited data as necessary to provide database, email and hosting services.
6. Data Storage and Security
Claim data is stored using Supabase PostgreSQL and may be processed on cloud infrastructure outside Nigeria. We use technical and organisational safeguards, including encrypted transport, access controls and server-side privileged database access. Cross-border processing must comply with applicable Nigerian data-protection requirements.
7. Delay Diary
Entries you create in the Delay Diary are stored locally on your device using your browser's localStorage. This data never leaves your device and is not transmitted to our servers unless you explicitly submit it as part of a claim.
8. Your Rights
Under the Nigeria Data Protection Act 2023 and other applicable requirements, you may have rights to access and correct personal data, request deletion where applicable, object to or restrict certain processing, and withdraw consent where consent is the lawful basis. To exercise these rights, email privacy@wingwatch.ng
9. Data Retention
We retain claim data only for as long as reasonably necessary for complaint handling, follow-up, legal or regulatory obligations, security and record-keeping. Retention periods are reviewed against the purpose and applicable legal requirements. You may contact us to request deletion where applicable.
10. Cookies
WingWatch Nigeria uses only essential technical cookies required for the platform to function. We do not use advertising, tracking, or analytics cookies. No cookie consent banner is required as we only use strictly necessary cookies.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Changes and the date of the most recent update will be shown on this page.
12. Contact
For any privacy-related questions or requests: privacy@wingwatch.ng